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Gas Services

Chimney Sweep Charlotte
Chimney Sweep Charlotte NC

Gas Fireplace Service

At The Hearth Dr., one thing that sets us aside from other chimney sweeps is that we have a focus on gas fireplaces as well. We will work to provide you with a full service of your gas fireplace, that should also be done once a year. Many people believe that gas is clean burning and therefore neglect to have their gas fireplace serviced and cleaned, but this can lead to a chimney fire just like in a wood-burning fireplace. A gas fireplace service includes checking for cracked or scratched glass on the door, as this can become a serious issue over time, any signs of deteriorating logs, and any residue that might be hanging around. We also install gas fireplaces!

Regular maintenance is one of the key elements in owning a gas fireplace. When it is professionally maintained, you do not have to worry about carbon buildup, resulting in incomplete combustion, thus leading to a potential fire. Our professionals at The Hearth Dr. also check for plugged gas orifices, any unusual sounds upon igniting or during use, and weakened draft of flue gases.

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There are many important things we will suggest to you for safety:

  • Check to be sure that the pilot is clean and allows quick ignition of the flames upon turning on the gas;
  • Check to be sure that the flue damper is completely open. If you own a fireplace that is log-burning and converts to gas, then ensure that there is a damper lock secured in place and that the damper is safely open at all times;
  • Before the cold winter months settle in, make an inspection of your rooftop flue stack termination;
  • Check for any leakages of gas at all connection sites in and around the gas fireplace, including the control valve, all piping, and the pilot assembly and tubing;
  • Check all of your smoke and carbon monoxide protectors inside your household. This should be a regularly maintained task anyways, but is especially important when using a gas fireplace. Be sure that the batteries are new and work properly, and consider replacing the entire unit if it has been in use for 5 or more years;
  • Always be sure to have a fire extinguisher readily available and in an easily accessible location to be prepared for any emergency;
  • Keep children and pets away from the fireplace, as even the glass doors on the front of the unit can become very hot and cause burns if touched;
  • When in use, your gas fireplace should work quietly and without any odors.

Have any questions or would like to schedule an appointment?

Contact The Hearth Dr. at 9805210398.

We service locations in and around the Concord, North Carolina area.

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Gas Fireplace Installation

Gas fireplaces are becoming a more popular unit found in households as they are good alternatives to wood-burning fireplaces, because they are considered to be eco-friendly and energy efficient, they are cheaper to utilize and maintain, they can be placed anywhere within the home, and work to heat one specific area at a time. Having gas fireplaces installed can also increase the value of your home if you are looking to sell!

Have any questions or would like to schedule an appointment?

Contact The Hearth Dr. at 9805210398.

We service locations in and around the Concord, North Carolina area.

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Gas Fireplace Repair

The most important thing to consider when it comes to repairing your gas fireplace is recognizing the kind of fireplace it is. It is very valuable information for you to be able to relay to us so we know what we will be working with upon arrival. There are three basic types of gas fireplace systems to be aware of: standard or manual-controlled gas fireplace systems, Intermittent Pilot Ignition or “IPI” gas fireplace systems, and Millivolt or standing pilot type gas fireplace systems. The best way to identify which kind of gas fireplace you are using is to notice how you operate it. A standard or manual-controlled gas fireplace is operated by directly turning a knob or using a lever to control the flame. An IPI gas fireplace system is operated by a wall switch or thermostat and it uses an electronic control module to ignite the pilot every time you turn the fireplace on. The millivolt gas fireplace system also uses a wall switch to ignite the pilot, but it uses a continuous standing pilot light to provide an initial flame to the main burner and relies less on electronics than an IPI.

All gas fireplaces, like most appliances, will experience minor issues from time to time. It is important to recognize the severity of your issue with your gas fireplace so you know when you are able to treat the problem or if you need us to send a qualified professional to take care of the problem. Regular maintenance of your gas fireplace system will usually take care of any common or minor issues you may experience. Our professionals at The Hearth Dr. will check to ensure that you do not have dangerous levels of carbon monoxide emitting from your gas fireplace or any other forms of gas leaks. Other minor issues can simply be fixed by involving a thorough cleaning, checking gas supply settings, proper ventilation to prevent any problems with the pilot light, excessive unwanted odors or buildup on the inside of the glass doors. All of these small issues could lead to bigger problems, but with the proper maintenance, it can be easily resolved.

Have any questions or would like to schedule an appointment?

Contact The Hearth Dr. at 9805210398.

We service locations in and around the Concord, North Carolina area.

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Gas Fireplace Troubleshooting

Standard or Manual Gas Fireplaces

With standard gas fireplaces, they are operated by using a handle to turn on the flow of gas and you manually light the burner yourself. You must check to verify that the flow of gas is an adequate amount and that the main house gas valve is in the correct position. If you have a supply of propane gas for your house, check the gauge on top of the tank to see if it is showing that the tank may be empty. If you are using a log burner tray that is inserted in your gas fireplace, the holes in the main burner tray may be blocked by ash or they can be rusted shut due to corrosion. It is important to check these things every once in awhile as it can lead to simple solutions you can fix yourself. If you turn on your gas burner but there is no flow, you may need to call us and request a technician to come out and look at it.

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Intermittent Pilot Ignition or IPI Gas Fireplaces

With IPI gas fireplaces, the most common problem involves the pilot. There are few designs that require an ignition module which can be operated with batteries, but all IPI gas fireplaces require some source of electricity to power the ignition and light the flame. Check your home’s circuit breaker box and reset any tripped breakers that could and should restore power to your unit. The flame sensor may be simply dirty or possibly corroded if the wall switch works to turn on the pilot light but not the main burner. As annual maintenance is highly recommended and will keep most minor problems at bay, cleaning a flame sensor is a fairly simple process. If the flame sensor is causing a problem, you may just need to brighten it up with a strip of emery cloth and reinstall it. However, there is a risk of minor shock involved with this process so you may call one of our technicians if you have any concerns. Even if the IPI gas fireplace has no power running to it, an electric ignition module can still discharge voltage causing a painful spark, which is always something to consider when troubleshooting anything yourself.

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Standing Pilot or Millivolt Fireplaces

Standing pilot fireplaces utilize a standing pilot that heats a thermopile which then creates enough millivolt voltage to power a wall switch and on to the main gas valve. If the pilot light will not stay lit or refuses to light at all, this is a strong indicator that the thermopile or the pilot generator might need to be checked and/or replaced. Over a long period of time or after excessive use, ash or soot debris can build up and clog the pilot hood, causing the flame to not be tall enough to completely encircle the pilot generator cartridge. This can lead to a dramatic reduction in the amount of voltage that is available to hold in the pilot magnet or to power the main valve. If it appears that the pilot flame is low, a simple remedy would be to remove and clean the pilot assembly. Pilot generators and thermopiles have a life expectancy like most things. You may need to consider a full on replacement of your pilot generator cartridge if it is showing any evident signs of wear or corrosion. Given that these heating devices have very limited voltage production, they are especially susceptible to corrosion in the circuit and wiring. You can remove the wall switch, cut and restrip the wires, then retighten them down to the switch so a bit of shiny copper can be seen. This process can often reduce the electrical resistance through the circuit allowing the main valve to receive full power again. These systems are generally easier for the unskilled electrician or gas fireplace technician to work on because they do not have any household voltage connecting to them. However, you are more than welcome to call us if you are unsure of any gas leaks or repairs that may need to be done.

Have any questions or would like to schedule an appointment?

Contact The Hearth Dr. at 9805210398.

We service locations in and around the Concord, North Carolina area.

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Minor Repairs and Replacements

There are several other minor adjustments and repairs that you can attempt before contacting a professional. If it involves the pilot light, try relighting the pilot light per the manufacturer’s instructions, and inspect the outdoor vent termination to look for a corroded or damaged cap. This cap will need to be repaired or replaced if it is necessary. A damaged or corroded vent cap can cause drafts that allow the pilot light to extinguish. If after trying these basic procedures and the pilot light will not ignite, then contact us to send out a professional. If you are experiencing burner troubles, you need to check that your wall switch or thermostat are working properly. You may also need to clean the pilot light orifice, pan, and burner jets. If you have unusual noises emitting from your unit, you may need to adjust the flame for control or elimination of low rumbling noises. If you hear grinding or shrieking noises, you may need to inspect, replace, and/or repair the blower motors. You can also clean the burners to reduce low roaring or rumbling sounds. Another occurrence is too much odor or buildup on the glass screen doors on your gas fireplace. It is important to check the amount of burner oxygen per the manufacturer’s instructions. You can also inspect the flue pipe and outdoor termination to clear any blockages or obstructions. You may need to clean the fireplace and flue vent piping. In the event that you smell any gases or detection of burning wires, turn the unit off immediately, shut off the gas supply, and call one of our professionals.

Have any questions or would like to schedule an appointment?

Contact The Hearth Dr. at 9805210398.

We service locations in and around the Concord, North Carolina area.

Chimney Repair Charlotte NC

Gas Line Installation

There are many questions that can be asked in regards to having a gas fireplace installed in your home, along with a gas line which is necessary. Having a gas fireplace installed in your home is much cheaper and more efficient than having a wood-burning fireplace and chimney built. The two most common questions about gas fireplaces are about the cost of a gas fireplace and gas line installation, and whether it is better to have a gas or wood-burning fireplace. The price of installations can vary based on location, amount of equipment required, and the nature of the installation. If you are curious and interested in having a gas fireplace and gas line installed in your house, give us a call to have one of our professional technicians to come to your house where we will be able to give you an estimated price range, along with answers to any other questions you may have about this process.

Have any questions or would like to schedule an appointment?

Contact The Hearth Dr. at 9805210398.

We service locations in and around the Concord, North Carolina area.

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Contact Information

 184c Academy Ave Concord NC 28027
 thehearthdr@yahoo.com
 9805210398
Hours: Mo-Sa - 7:00am - 5:00pm